systems-thinking

Prospective customers are becoming product users much earlier in the customer journey. As a result, teams and tools are overlapping more than ever.Nowhere is this change more dramatic than in SaaS companies, where most of the customer experience used to take place outside of the product: Just an exa..

What, when, why, who, and how. Some basics about product discovery and the adjustments we made to fit an agency set-up. Continue reading on UX Collective »

Bias, brains, and skulls.The impact of bias in every aspect of our lives — services, technology, and government — is again at the forefront of our cultural psyche. Experts and advocates have been raising the alarm about the implications of bias in data and how it feeds into every aspect of our socie..

Our attitude to complexity is what determines our autonomy. Continue reading on UX Collective »

Episode four. In the previous articles, I presented the outputs of my research around the design responsibilities and how we can deal with… Continue reading on UX Collective »

Typeface StorySteve Jobs on Time Magazine cover, vol. Oct. 17, 2011In Steve Jobs's famous Stanford speech he reflected how he became attached to typefaces. Because I had dropped out and didn’t have to take the normal classes, I decided to take a calligraphy class to learn how to do this. I lear..

Image courtesy of Unsplash from the LinkedIn Sales Navigator teamCongrats, you have gotten a job as a Product Designer/UX Designer and now you are at the offer stage! The recruiter asks you about what you expect for salary and you don’t know what to do. Here are some tips that I have found helpful o..

To cross a divide, the gap has to be understood. Continue reading on UX Collective »

Episode three. The world we live in is a complex phenomenon, where we can play different significant roles, but not determining. In other… Continue reading on UX Collective »