How chess machines have improved human strategic skills
Deep Blue 1996’s victory was just a fresh start
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Operational efficiency and operational efficacy: defining DesignOps’ metrics
As an efficiency-focused transformational function, DesignOps needs to be able to quantify and measure impact and results. Identifying the right goals and defining the right KPIs are therefore essential steps for every DesignOps strategy and roadmap to ensure impact and progress can be objectively a..
Android: 12 years of design history
Nowadays Android is installed on about 2.5 billion active devices. How did it begin? Let’s test it and figure it out.
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Designing to reduce the user’s mental burden
Thoughtfully designed products don’t impose an unnecessary mental load on their users. Here are some products that make me think too much.
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To add is expected, to subtract is design
A couple years ago I wrote about how healthcare should take customer experience guru Dan Gingiss’s advice: do simple better. Now new research illustrates why this is so hard: when it comes to trying to make improvements, people would rather add than subtract.
That, in a nutshell, may help explain wh..
How Netflix’s binary rating system is hurting our documentaries
The good, the bad, and nothing else.
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Should I be using NPS to measure customer loyalty in SaaS?
Focus on what you can do for the customer, not what the customer can do for you.
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When capitalism gives you blisters
Where shareholders are users, the corporation a product: a brief tale of the education of a corporate designer.
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Tips on designing inclusively for auditory/hearing disabilities
Their problems, behaviours, needs & tools, plus design guidelines for building accessible products.Photo by Franco Antonio Giovanella on UnsplashIn my article “The three levels of accessibility”, I mention the importance of designing for clarity and inclusivity. Not only to ensure everybody regardle..
Monsieur Bézier and his elegant curves
Design essentials: Bézier curves.
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