What makes a service succeed or fail? Expectations

Young synchronized skaters competing in Greece circa 2016. Creative Commons.An elderly woman interviewed on the recently-added Netflix documentary “Perfect,” said something to the effect: Audiences have higher expectations of younger dancers. Cut to a clip of older dancers struggling to stay in a st..

How Clubhouse breaks the monotony through its app icon

Source: Alexander Shatov on UnsplashThe ability to have a conversation with people (in the meatspace) about anything, be it riveting updates from the world and its messy politics to simple banal life updates from the day, is one thing that we all miss in this pandemic. Paul Davison and Rohan Seth ca..

Product manager moves: The art of the servant CEO

Popular advice encourages PMs to lead like a CEO. It’s more important to be a servant leader.Photo by The Lazy Artist Gallery from PexelsThe Product Manager as CEO — what is it?The premise of the Product Manager as CEO boils down to this: the PM must hold themselves responsible for all parts of the ..

Randomness, birthdays pigeons, and twisters

What is Random? with Pseudo-Random Numbers Continue reading on UX Collective »

Keyword foraging: the key to better search tools

How this new term can help us understand the way people discover things online Continue reading on UX Collective »

The principles of sensory design

Sight isn’t the only way to experience the world: Senses work in tandem to guide cognition, movement, and communication. Experts posit that humans possess between 9 and 33 distinct senses, yet digital design routinely ignores neurological factors beyond sight. Sensory design principles emphasize the..

Bringing self-compassion into product management

Encouragement to shift your perception of what ‘high performing’ looks like Continue reading on UX Collective »

Designers: mind your language

I sometimes wonder how the design community — a group of people who pride themselves on their empathy and ability to communicate clearly — have been able to create such an unapproachable profession. For outsiders, the litany of buzzwords, methodologies, and rules can at best confuse newcomers, and a..

Your new UX superpower: Business acumen

https://unsplash.com/photos/ArA3S3k0wTU“So, how do you decide between user needs and business needs?”I get this question all the time. Mostly, I hear it from people who are in the process of transitioning from a post-grad program into their first UXR job at a for-profit company. It hints at an under..

Why has no one made a better Goodreads

People who read often desire to read in connection with other readers. Readers have found community within the website, “Goodreads.” And while it builds community and conversation, most who use the site want a better Goodreads. Anyone who’s used it for anything repeatedly shares a number of laments...