customer-service

Images are also encoded into binary just like text, but instead of characters images are made up of pixels. A pixel is the smallest element in a picture. It is basically a square representing a specific color in an image. To help you remember: picture + element = pixel.Some common terms: Pixel: the ..

“The role of designers is changing, there is no doubt. It will become more about their ability to define the problem to solve; how should they solve it; consider the broad implications on society, people, and the environment; and to learn how to control the machines with their words.” — Ruth Kikin-G..

Brief context, definition and how to use them. Continue reading on UX Collective »

Co-Authors: Cat Hodges and Kay Stanney Human Factors within User Experience DesignUser Experience (UX) is an extensive interdisciplinary field that encompasses many aspects of design and engineering. When you hear the term “UX,” you may relate it only to applications and software, but it’s actually ..

Practicing radical empathy in product designAcknowledge your own lens and bias as the first step in empathy building for the customer. This will lead to deeper human connections and ultimately products that solve the needs of everyone.Image by Anna Shvets on PexelsEmpathy is the foundation of buildi..

Write your book and get it published. Part 3. Continue reading on UX Collective »

WhatsApp or Signal — or both?Would you switch? How important is it for you?WhatsApp or Signal or BothThere have been a plethora of articles, news reports, facts mixed with rumours plastered all over the web being sent around to all my contacts, I myself have been inundated with messages requesting m..

Sight isn’t the only way to experience the world: Senses work in tandem to guide cognition, movement, and communication. Experts posit that humans possess between 9 and 33 distinct senses, yet digital design routinely ignores neurological factors beyond sight. Sensory design principles emphasize the..

Urban Acupuncture consists of pinpricks of urban change. In this article, I look at Jaime Lerner’s book on this topic and discuss the… Continue reading on UX Collective »

You’ve spent weeks perfecting your resume & applying for positions. Now you need to make sure you’re prepared to answer these common interview questions.Illustration by Prabhat Mahapatra.You’ve polished your portfolio and resume. You’ve had lots of coffee chats and sent out too many applications to ..