Is service design the new change management?

Organizational change can be compared to product change. It is also a design process. How a change is introduced to users (customers or… Continue reading on UX Collective »

A playbook for designing for sales

Sales Design is a type of Service Design with its own best practices Continue reading on UX Collective »

Chess & Information Architecture — An introduction

Chess & Information Architecture — An introductionBelieve it or not, reading the IA standard — Information Architecture for the Web and Beyond — got me into chess.If you don’t know what information architecture is and how it fits into UX, I have a blog post here. It’s funny, I sort of stumbled into ..

The state of open-data design

Looking at the state of UX in open data, and tips for how to navigate the beast that is government open data. Continue reading on UX Collective »

NFT for designers, Google’s UX degree, Figma accessibility kit

Weekly curated resources for designers — thinkers and makers.NFTs, or non-fungible tokens, are unique and distinct bitcoin assets. While one Bitcoin is identical to and interchangeable with another, each NFT is unique, with distinguishing metadata and identification codes. NFTs are certificates of a..

Universal design for learning for students with Autism

Universal Design for Learning (UDL) is a research-based set of principles that together form a practical framework for using technology to… Continue reading on UX Collective »

Why having a multidisciplinary attitude is important

Today's design industry is extremely specialized and closed in silos, but the design is multidisciplinary in its roots.When I think about design, I know it encompasses graphics, identity, architecture, interiors, products, packaging exhibitions, digital experiences, services, or communication¹ ..

Using design to fight racism

How might we use technology to address racial inequities? Continue reading on UX Collective »

Whys in design thinking

A fully understood problem is only as good as the designers interpreting it.Photo by Karsten Winegeart on UnsplashUser experience design is highly dynamic, echoing uncertainty and value conflict in the problematic experiences in which we designers engage in. Our design inquiries are often through li..

Designing to reduce the user’s mental burden

Thoughtfully designed products don’t impose an unnecessary mental load on their users. Here are some products that make me think too much. Continue reading on UX Collective »