How to lead a team by principles rather than process
Guiding principles of high-performing (UX) teams.
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What 21st-century design looks like
Don Norman and decolonial design.iMattSmart @UnsplashBack in October 2020 I had the pleasure to attend Don Norman’s Master Class transmitted by Interaction Design Foundation in which he presented the challenges to the discipline of Design and to all designers in the 21st century. To help me grasp a ..
The four approaches to fill the missing middle of Service Design
The Four Approaches to Fill the Missing Middle of Service DesignDuring its growth, Service Design focused heavily on definitions and its toolkit. But it failed to define what lies between these endpoints. While this is enough for practitioners, it falls short in the boardroom. Here we propose to fil..
Turning things around when everything sucks at work
Some tips to get overcome barriers and get things back on track
Photo by Jackson Simmer on UnsplashSometimes at work, the same issues can crop up so many times we start to think that things will never change, which makes us tired and resentful. Getting to that point is dangerous — we become negative..
Adding a social layer across the web
How adding a social layer across the entire web can make it more delightful
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How to convince company leadership to care about accessibility — a guide
Over 11,000 ADA lawsuits were filed in the US in 2019 and 26% of Americans have a disability. How do we get our leadership to take action?
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Tips on designing for mobile, written by a smartphone
Hi, yes you read that title right. I am a smartphone with a mind of my own, writing an article for Medium. I mean, I have to occupy my…
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