What makes a service succeed or fail? Expectations
Young synchronized skaters competing in Greece circa 2016. Creative Commons.An elderly woman interviewed on the recently-added Netflix documentary “Perfect,” said something to the effect: Audiences have higher expectations of younger dancers. Cut to a clip of older dancers struggling to stay in a st..
How is AI-centered product design different?
People who are interested in AI often ask me what an AI designer is,and I’ve attempted to answer that question in this article. I wanted to go a step further, by helping designers and product teams understand how designing AI-based product experiences is different from traditional product design. He..
Logic in UX goes beyond fancy concepts or frameworks
Beyond fancy concepts, frameworks, and names, the UX relies on an essential human input: experience and Logic usageMany companies are pivoting into a digital transformation; this supposes many job changes, mindsets, and new workflows. In Colombia, these changes often create more intrigue in co-worke..
What product inclusion and Latinx Immigrants can teach WhatsApp
Scams circulated on WhatsApp are targeting vulnerable Latinx immigrants. How can we use product thinking to solve and prevent this? (Source: Documented NY)I can’t stop thinking about this story from December by Documented NY (a nonprofit journalism organization) about how Latinx immigrants are scamm..
Product manager moves: How to build trust with your design team
Starting from a place of inquiry, curiosity, humility.Photo by Tranmautritam from PexelsThe “Everyone’s a Photographer” ProblemAs Product Managers, there’s a fine line between being the “CEO of the product” and getting into the pixels of a design. We write user stories that define the needs the user..
Adding a social layer across the web
How adding a social layer across the entire web can make it more delightful
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Comprehensive anatomy of all ‘Design Thinking’ workshops
ILLUSTRATED GUIDEAn attempt to figure out the workshop nature once and for all.We’ll skip the blah-blah about why workshops are important for product teams. Let’s better play a game. How many canvases on the picture below do you recognize? And which of them have you tried in practice?
What types of ..
The role of transformational leadership in design
As my team has been focusing on elevating each team member, we’ve started looking at what makes a good manager and how we can train them.
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Using treemaps to understand hierarchical data
How to make sense of a complex visualization technique
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Will UX metrics ever become high-level business metrics?
Takeaways from the Persuasive UX Metrics Framework.Photo by Alexander Schimmeck with added post-its by meIn this article:
Why does UX need these metrics?The Persuasive UX MetricsThree important things about the metricsThe most valuable UX metricsWhy does UX need these metrics?Sales, marketing, HR, a..
