gaming

The role storytelling playing in being a better designer. Continue reading on UX Collective »

Guiding principles of high-performing (UX) teams. Continue reading on UX Collective »

We can’t compensate for the lack of face-to-face interaction with our coworkers by adding more communication channels or scheduling more meetings. Think quality over quantity. — 100 design lessons for 2021 More communication ≠ better communication. was originally published in UX Collective on Medium..

Ethics, UX, and our role in all thisWe live in a world where our behaviours are accurately being predicted every step of the way. It sometimes feels like apps and products know us more than we know ourselves. This is not necessarily bad, or that we should be scared every time we log on, it’s just th..

Evolving organisational priorities into measurable and trackable outcomes using a North Star Framework Continue reading on UX Collective »

Don’t get me wrong, I’m a big fan of experimentation and metrics-driven product development. It brings scientific evidence to decision… Continue reading on UX Collective »

Observations from working in UX from the past year. Continue reading on UX Collective »

You have dreamed of this very moment. The time has come when all of your hard work, perhaps months of research, designing, stakeholder reviews, maybe some tears is finally being put into implementation. That beautiful moment every Designer waits for: Engineering Handoff. You think to yourself: “go m..

Part 1: Tools, costs, and learnings from other design teamsAs the coronavirus hit the travel industry earlier this year, the design team at Agoda looked at how we could save costs without sacrificing the quality of the work we’re doing. The collaborative features and the opportunity to shrink the co..

Demystifying the ‘wicked’ problem of clinical usability through the ‘tame’ game of chess Continue reading on UX Collective »