What makes a service succeed or fail? Expectations
Young synchronized skaters competing in Greece circa 2016. Creative Commons.An elderly woman interviewed on the recently-added Netflix documentary “Perfect,” said something to the effect: Audiences have higher expectations of younger dancers. Cut to a clip of older dancers struggling to stay in a st..
What are your design maxims?
A few things I have learned along the way about design and business that have stood the test of time.My design career — if I can call it that — has now spanned multiple decades. The first thing I created that I would consider a proper design was a seven-inch record for a friend’s band sometime in th..
How to build tech that does things differently
Data ethics principles and processes are useful, but they are often of limited use when it comes to addressing the social and environmental harms of the data economy. This post is about using creative R&D to build data technologies that embed a different set of values from the ground up, balancing e..
UI & UX micro-tips: Volume one
A collection of handy tips to help improve your designs instantly.
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A hill to die on
When do we stand up in a design review, present our case, and say “this is a hill I’m willing to die on”?Photo by Mike Erskine on UnsplashI love to talk about designing with constraints. So much of the life of a UX professional is evaluating and compromising technical limitations, time limitations, ..
Design systems: Working on the right level
Of all the risks with adopting a design system, the most dangerous one is to keep working the same way. If that happens, what we have adopted is not a design system, but rather a UI component library. We might see benefits in the beginning: the UI looking fresher and more consistent, components nice..
Maybe it isn’t social media that’s making teens depressed, after all
Here’s what the Covid-19 lockdowns have revealed about teen depression.
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What can designers learn from NFTs?
Lessons from their explosive growth.
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How to create buyer personas with people who don’t use your product yet
Segmenting your audience with data over assumptions
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Shinkansen: The bullet train inspired by Kingfishers
Tokaido Shinkansen launched at Tokyo Station, 1964. SourceIn the late ’90s, Japanese engineers modeled the Shinkansen bullet train after Kingfisher birds to solve one of their biggest problems… tunnel sonic booms.
Tokaido Shinkansen is one of the world’s busiest high-speed rail lines. Having moved a..