What if user journey maps were conversational?
Conversational UX Journeys: Sometimes a written page is worth a thousand pictures.User Journey template from MiroToo many boxes, not enough humans.A while back, I started to feel that jumping into sticky note based associative brainstorming, mocking out user flows, and even sketching quick UI with p..
6 cheats to make your portfolio look redesigned — without actually doing anything
6 cheats to make your portfolio look redesigned — without actually doing anythingThe world moves fast. What was in style or considered beautiful ten years ago is not the same today. Likewise, your own taste and goals change with time too. Which is why it’s important to keep your portfolio updated.
I..
The grand illusion
We live in a simulation. Just not the one you’re thinking of.
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This is what Apple’s touch bar should have been
Apple’s Touch Bar may be on its way out, but it could have been different if it behaved like the Elgato Stream Deck
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Thinking in public as a digital product designer
“I’m usually not that negative but this is bad…”— Well-meaning fellow designerIn a matter of minutes, a few more comments popped out mocking my poor writing and lack of actionable information in my article.
My mood sank.
They are right!
I start writing responses to each one, justifying myself like a..
A playbook for designing for sales
Sales Design is a type of Service Design with its own best practices
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Is service design the new change management?
Organizational change can be compared to product change. It is also a design process. How a change is introduced to users (customers or…
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To add is expected, to subtract is design
A couple years ago I wrote about how healthcare should take customer experience guru Dan Gingiss’s advice: do simple better. Now new research illustrates why this is so hard: when it comes to trying to make improvements, people would rather add than subtract.
That, in a nutshell, may help explain wh..
The problem of over-relying on A/B testing
Don’t get me wrong, I’m a big fan of experimentation and metrics-driven product development. It brings scientific evidence to decision…
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Testing fonts for accessibility
Selecting accessible fonts for your copy is not just to help users with disabilities and special needs – it increases legibility for all…
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