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Part 1: Tools, costs, and learnings from other design teamsAs the coronavirus hit the travel industry earlier this year, the design team at Agoda looked at how we could save costs without sacrificing the quality of the work we’re doing. The collaborative features and the opportunity to shrink the co..

Lying about having chat support. Automatic pop-ups. And more. Continue reading on UX Collective »

Getty ImagesYou and I have shopped online a ton during the coronavirus pandemic, and some of those habits will stick. At the same time, new technologies are continuously being developed to give us, consumers, a better online shopping experience (and us, designers, more tools to explore), and it is t..

2020 was a hard year. It drove home something I’ve always known but had been taking for granted: good UX Design relies on an environment, process and team that support good UX Design. If the environment, process and team aren’t quite in place, I would argue that it’s the job of the UX Designer to sp..

Every 21st-century design process will need to include ethical lenses on the work. How can we best incorporate it? Continue reading on UX Collective »

Diversity needs to be at the core of a company’s values, not just a hiring metric. When that’s the case, diversity goes beyond ethnicity and gender, and includes diversity of lived experiences, ability, and generations. — 100 design lessons for 2021 It’s time we look at diversity beyond conventional..