In a world without offices, what is a company?
In a world without offices, what IS a company?“Workers (now and in the future) will evaluate potential jobs not just according to the duties of the role, but also on the experiences, culture and care that the company provides to those who are a part of it. Now is the time for the real experience des..
The invisible hand that gave students the middle finger
And why it made universities vulnerable to disruption.
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Where UX writing and content strategy meet
Every digital communications expert should excel at 3 skills to navigate changing roles. It only takes a little adapting to make the most of them in each scenario.After five and a half years in a Senior UX Writing role, I moved to a content strategy position within the same E-business area. My daily..
The enigma of the ellipsis — and why we see it on every UI
The enigmatic ellipsis — and why we see it on every UIThis little symbol’s hit the big time, but has it forgotten where it came from?What do you think of when you see the symbol above on your screen? Does it mean “more”? Is it an “overflow indicator”? Maybe it’s a delicious counterpart to the hambur..
Why estimates and timelines are the biggest enemy to delivering value
Obsessive focus on ‘When it will be done?’ moves value to the backseat
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Applying usability heuristics: How well is your competition really doing?
Photo by Christin Hume on UnsplashIn the UX/UI design process, “usability heuristics” are broad groups of characteristics that can help designers and researchers assess how easy an interface is to learn and use. They can go a long way to give you a bit of separation from your project so you can be a..
My phone is not a fridge
When talking about consumer and producer responsibility, there are apparent differences in device categories. OEMs take note.
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Tips on designing inclusively for cognitive disabilities
Their problems, behaviours, needs & tools, plus design guidelines for building accessible productsPhoto by Josh Riemer on UnsplashIn my article “The three levels of accessibility”, I mention the importance of designing for clarity and inclusivity. Not only to ensure everybody regardless of ability i..
The Single Usability Metric (SUM) — A completion rate conundrum
The Single Usability Metric (SUM) — A completion rate conundrumTL;DR — In the SUM benchmarking method, the calculation of completion rates creates a bias for completion rates which artificially inflates all ‘good’ scores and marks some ‘poor’ scores as ‘good’. I cover two methods to augment the SUM ..
When capitalism gives you blisters
Where shareholders are users, the corporation a product: a brief tale of the education of a corporate designer.
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