Journey Mapping

Data ethics principles and processes are useful, but they are often of limited use when it comes to addressing the social and environmental harms of the data economy. This post is about using creative R&D to build data technologies that embed a different set of values from the ground up, balancing e..

The technology is here to stay, but with the more mainstream adoption come design challenges that were until now unsolved. Continue reading on UX Collective »

Like a duet or dance, it’s about making your creative partner succeedThe co-authors of Two Beats Ahead, Panos A. Panay and R. Michael Hendrix; photo: Kimberly Panay, 2018In 2016 I was approached to write a book. I turned it down, only to find myself working on it a year later. The reason was that al..

What happens when systems don’t know the difference between a legal name and a chosen name (and how can designers care about trans people) Continue reading on UX Collective »

How lockdown has taught designers to truly understand their clients.Image by Rikki StoreyAs the UK passes a sobering milestone marking a year since the first lockdown was announced, I have realised two truths: As designers, we don’t truly understand the impact our clients experience during periods o..

Gamification can make a good product better if done right, but it’s not a magic potion Continue reading on UX Collective »

Trust is a powerful force for driving user action. And since aesthetics is a dimension of trust, every designer should try to understand… Continue reading on UX Collective »

Selecting accessible fonts for your copy is not just to help users with disabilities and special needs – it increases legibility for all… Continue reading on UX Collective »

An interface is not something projected on a screen, it is a mediation technique between interrelated levels and layers.No one knows for sure, how Gyges came to the throne of Lydia (680 BC), which led to countless stories and legends about it. At that time, Lydia was ruled by Candaules, a man who ac..

We often fear giving our users too much information. But doing so comes with a cost and the check engine light is a prime example. Continue reading on UX Collective »