Journey Mapping

The best UX trends speed up interactions, improve usability, and reduce friction. 2020 has reinforced some trends from the previous year, including AI-assisted voice interactions, hyper-personalization, and hand-drawn content; and produced a handful of new UX trends that will endure through the comi..

Machine Learning can also be fueled by beauty and meaning Continue reading on UX Collective »

What type of investor is Coinbase designed for? — a UX analysisChart view of coinbase appFor a product that is leading the crypto exchange space, there are some glaring weaknesses in the current Coinbase iOS design. I started investing in Bitcoin back in September of 2020. I am fascinated with decen..

We can’t compensate for the lack of face-to-face interaction with our coworkers by adding more communication channels or scheduling more meetings. Think quality over quantity. — 100 design lessons for 2021 More communication ≠ better communication. was originally published in UX Collective on Medium..

Illustration designed by the author. Inspired by Euro notesMy goal for writing this article is to amplify the business value that design can have beyond product and UX. It’s an attempt to broaden perspectives on the role of design in business, and what people think about when they hear or say “Desig..

In this cheat sheet, we will look at how to categories and think about icon styles. Continue reading on UX Collective »

Part 1: Tools, costs, and learnings from other design teamsAs the coronavirus hit the travel industry earlier this year, the design team at Agoda looked at how we could save costs without sacrificing the quality of the work we’re doing. The collaborative features and the opportunity to shrink the co..

Lying about having chat support. Automatic pop-ups. And more. Continue reading on UX Collective »

Getty ImagesYou and I have shopped online a ton during the coronavirus pandemic, and some of those habits will stick. At the same time, new technologies are continuously being developed to give us, consumers, a better online shopping experience (and us, designers, more tools to explore), and it is t..

2020 was a hard year. It drove home something I’ve always known but had been taking for granted: good UX Design relies on an environment, process and team that support good UX Design. If the environment, process and team aren’t quite in place, I would argue that it’s the job of the UX Designer to sp..