My phone is not a fridge
When talking about consumer and producer responsibility, there are apparent differences in device categories. OEMs take note.
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Empathy in the everyday: How we’re wired to make things better
Empathy has quickly captured the collective attention of the business world, including recent mentions from Google’s Chief Innovation…
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A gentle rant about the usability of user accounts
I am often underwhelmed and decidedly un-delighted when faced with managing my account on your site. Here’s how to make it better.
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Running a remote Proto Persona definition workshop
When I first stumbled upon the four-hour product definition workshop by Eric Johnson, I was thrilled. Most workshop guides get stuck with…
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How the 3-act storytelling structure can lead to better products
An overview of the three-act structure, and how we can use it as a framework to understanding how behavioral changes manifest in our users…
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UX and Human Factors: How to use psychology to empower the user
Co-Authors: Cat Hodges and Kay Stanney
Human Factors within User Experience DesignUser Experience (UX) is an extensive interdisciplinary field that encompasses many aspects of design and engineering. When you hear the term “UX,” you may relate it only to applications and software, but it’s actually ..
Why skipping the business need is never worth it
A plea for b2b product managers
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Affordances and signifiers
Creating designs, components and interactions that make sense to users
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Is the end near for flat logo design?
Oversimplified logos: when less becomes too much.Logos speak a thousand words. A great logo can tell the story of an organization without a single word. Recently, logos from various companies have experienced a transformation. From car companies like GM, restaurants like Burger King, and food produc..
The FOMO is real: UX patterns capitalizing on human misery
CreditFOMO is defined as the apprehension that one is either not in-the-know or missing out on information, events, experiences, or decisions that could make their life better. But we don’t need to be told that, do we? A majority of us have experienced FOMO, the fear of missing out, personally. It i..