practice

Part 1: Tools, costs, and learnings from other design teamsAs the coronavirus hit the travel industry earlier this year, the design team at Agoda looked at how we could save costs without sacrificing the quality of the work we’re doing. The collaborative features and the opportunity to shrink the co..

Illustration by Valerija TraneIn my previous article, I tapped in the idea of how “Digital Accessibility” is another word for “empathy” where I laid out the moral behind the emerging and quite popular “digital accessibility” trend. After establishing the vision and possibly answering some “why”s I w..

How understanding tone of voice can help architects, designers and creative businesses win work and get noticed. Continue reading on UX Collective »

Every digital communications expert should excel at 3 skills to navigate changing roles. It only takes a little adapting to make the most of them in each scenario.After five and a half years in a Senior UX Writing role, I moved to a content strategy position within the same E-business area. My daily..

Urban Acupuncture consists of pinpricks of urban change. In this article, I look at Jaime Lerner’s book on this topic and discuss the… Continue reading on UX Collective »

The audio-based social platform must do more to welcome disabled users. Continue reading on UX Collective »

This article will give you an overview of some of the most fundamental topics related to Monetization and Pricing Strategy for SaaS Continue reading on UX Collective »

People who are interested in AI often ask me what an AI designer is,and I’ve attempted to answer that question in this article. I wanted to go a step further, by helping designers and product teams understand how designing AI-based product experiences is different from traditional product design. He..

We design cities and cities design usIf only we could build them the same way we build productsMainstreet, U.S.A. at Disneyland. Image: Joshua SudockA dream place. There’s a place that’s been intentionally designed, down to the smallest, most excruciating detail, to make visitors feel warm and joy. ..

I have personally done some of my best work as part of a design culture in which viewpoints are freely exchanged and argued upon. I started thinking about the importance of such a design culture and drafted out guidelines for the remote working environment due to a worldwide pandemic.My main takeawa..