practitioner

Do you ever stop to wonder what your life would look like if, all of a sudden, the Internet was taken away from you? Continue reading on UX Collective »

If you were to buy a car tomorrow, which makes would you consider? Assuming that you had a sensible budget (no supercars I’m afraid) would you consider a Ford, a BMW, a Tesla, a GM, an Audi, a Jaguar, a Toyota perhaps? Of the countless makes that you could choose, there is a pretty good change that ..

Interview with Gabriel Valdivia about his career journey building teams, products, and bringing the craft along the way.Gabriel Valdivia, illustrated by Shreya DamleLeading with Craftis a limited series of articles where we shed a light on stories of designers with successful careers as individual c..

Close up picture of a surprised middle-aged latin man with sunglasses, surrounded by heaps of $100 bills.As someone who’s been tirelessly advocating for the inclusion of people with disabilities in the digital space for over 20 years, I’ve lost track of the number of times I’ve had to explain to peo..

Have you ever experienced a feeling of disappointment about some purchase? Was it a birdhouse that birds were not interested in? Or a coffee grinder that did not grind coffee well? Similarly, a feeling of disappointment (or even frustration) is the thing experienced by an end-user of a poorly develo..

And the tale of the five magic skills.Product designers, like super-heroes, are always faced with unprecedented villains. These maleficent beings come in all types, sizes, and shapes, sometimes with powers of their own, and for the most part, they all try to make someone’s life miserable. They come ..

A collection of 18 tips to help improve your designs. Continue reading on UX Collective »

5 things I’ve learned from having amazing mentors Continue reading on UX Collective »

The Four Approaches to Fill the Missing Middle of Service DesignDuring its growth, Service Design focused heavily on definitions and its toolkit. But it failed to define what lies between these endpoints. While this is enough for practitioners, it falls short in the boardroom. Here we propose to fil..

Their problems, behaviours, needs & tools, plus design guidelines for building accessible productsPhoto by Josh Riemer on UnsplashIn my article “The three levels of accessibility”, I mention the importance of designing for clarity and inclusivity. Not only to ensure everybody regardless of ability i..