Redesigning design practices alongside artificial intelligence
Image : David Serrault“AI design will allow creatives to concentrate on their real jobs.”reportedly said Tim Cook, CEO of Apple. I was not able to certify the source of this quote, however, it poses a question:
What is the real designer job? Or, what would be the designer’s “real job” that Mr. Cook ..
Designing around bad actors and dangerous actions
Designers should anticipate possible ways a product could be used inappropriately or by the wrong people and try to prevent such misuse.
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A hill to die on
When do we stand up in a design review, present our case, and say “this is a hill I’m willing to die on”?Photo by Mike Erskine on UnsplashI love to talk about designing with constraints. So much of the life of a UX professional is evaluating and compromising technical limitations, time limitations, ..
How UX engineers enable product innovation
Creative technology roles are becoming a critical part of innovation teams in Big Tech.Credit: phototechnoSometimes called a design technologist or creative technologist, the user experience engineer is a developer that plays in the space between creative and development. Adding a UXE to a team that..
A gentle rant about the usability of user accounts
I am often underwhelmed and decidedly un-delighted when faced with managing my account on your site. Here’s how to make it better.
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The last mile of change: What companies can learn from supermarkets
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To add is expected, to subtract is design
A couple years ago I wrote about how healthcare should take customer experience guru Dan Gingiss’s advice: do simple better. Now new research illustrates why this is so hard: when it comes to trying to make improvements, people would rather add than subtract.
That, in a nutshell, may help explain wh..
How chess machines have improved human strategic skills
Deep Blue 1996’s victory was just a fresh start
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The evolution of usability in chess
Modern chess design has stood the test of time, but that wasn’t always the case. Sometimes less is more.Chess has a long history, it dates back to the 7th century in India, where it was created as a war game. In some ways, a lot of the game has remained unchanged since the creation, but there have b..
How can you make UX research insights visible, traceable, and fun?
A case study from my recent explorations with Miro.Illustration credits to DrawKitResearch analysis and synthesis can be quite extensive and energy-draining steps within the UXR process. Yet both are key to distilling relevant actionable outcomes for dissemination, if you are navigating a fast-paced..
