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People who read often desire to read in connection with other readers. Readers have found community within the website, “Goodreads.” And while it builds community and conversation, most who use the site want a better Goodreads. Anyone who’s used it for anything repeatedly shares a number of laments...

As digital products grow in complexity, there comes a need for a businesses to start dividing up responsibility across cross-functional teams. These divisions of responsibility, while necessary, usually end up creating communication barriers in the organization (Edmondson, 2012), better known as “si..

Data ethics principles and processes are useful, but they are often of limited use when it comes to addressing the social and environmental harms of the data economy. This post is about using creative R&D to build data technologies that embed a different set of values from the ground up, balancing e..

Why time is more important than money, even when the money is low. Continue reading on UX Collective »

Many times I’ve been asked by friends, mentees and design students: “What should I ask on the first kickoff meeting with my client?”. In this article, I will note all the questions that have made my design projects successful over the last few years, and hopefully, it will serve you to start any new..

A take on Design Token definition, organization, and specificity.A Design System’s strength comes from knowinghow and when to apply options (like purple-40 or color-warning) correctly to contexts (like backgrounds or typography). This grounds the option as a design decision or what is known as a Des..

Using user-centered design to figure out the best chart for your audience. Continue reading on UX Collective »

Takeaways from the Persuasive UX Metrics Framework.Photo by Alexander Schimmeck with added post-its by meIn this article: Why does UX need these metrics?The Persuasive UX MetricsThree important things about the metricsThe most valuable UX metricsWhy does UX need these metrics?Sales, marketing, HR, a..

We can’t compensate for the lack of face-to-face interaction with our coworkers by adding more communication channels or scheduling more meetings. Think quality over quantity. — 100 design lessons for 2021 More communication ≠ better communication. was originally published in UX Collective on Medium..

Let your design community shape and strengthen your systems.Getting the design and content teams in your company engaged in your design system is key to its success. Here’s a framework that helps you get your design community onboard early, when you and your team are defining the system and its stan..