Service design beyond design thinking, journey maps, and personas
What I wish I knew as a service designer.
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Not every project needs to follow the same process.
Our goal as designers should be to seek clarity, not to impose a path to achieve it. — 100 design lessons for 2021
Not every project needs to follow the same process. was originally published in UX Collective on Medium, where people are continuing the conversation by highlighting and responding to t..
Advantages of doing design research in a foreign language
Being faced with the challenge of doing research in a foreign language is scary.
A few years ago, I moved to Germany with no knowledge of German. It was a daunting move as a researcher; my skill set as a researcher depended greatly on language. Knowing how to frame and ask a question to reduce bias,..
Why has no one made a better Goodreads
People who read often desire to read in connection with other readers. Readers have found community within the website, “Goodreads.” And while it builds community and conversation, most who use the site want a better Goodreads. Anyone who’s used it for anything repeatedly shares a number of laments...
How to create buyer personas with people who don’t use your product yet
Segmenting your audience with data over assumptions
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The Catch
Attribution: Kenneth AllenIt has now been 4 months and 14 days since my job at IBM dissolved, and on August 18th, I accepted a contract role to become a Principal UX Designer for PayPal, started yesterday (September 14). Big sigh of relief for me.
On Twitter, I noticed a designer (https://twitter.co..
A portfolio is about your craft, not your projects.
Focus your portfolio on showing your craft, your polish, and how much you care about your work. When you get to the interview, you’ll have plenty of time to walk them through your case studies from top to bottom.
— 100 design lessons for 2021
A portfolio is about your craft, not your projects. was o..
The secret to inspiration: act like a human GPU
Real-time rendering isn’t just for bots
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Use calendar invites to drive design cadence and content
Keep designs moving with this simple productivity strategy.
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In search of the perfect search for Wikipedia
The Android app team improved one of their core features- searching for articles on Wikipedia. While we were making discovery more intelligent, personalized and efficient, we experienced a surprise.Original image by Alan Wilson, CC BY-SA 3.0, via Wikimedia CommonsBy Robin Schoenbaechler
In a recent ..
