Android: 12 years of design history
Nowadays Android is installed on about 2.5 billion active devices. How did it begin? Let’s test it and figure it out.
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To add is expected, to subtract is design
A couple years ago I wrote about how healthcare should take customer experience guru Dan Gingiss’s advice: do simple better. Now new research illustrates why this is so hard: when it comes to trying to make improvements, people would rather add than subtract.
That, in a nutshell, may help explain wh..
How Netflix’s binary rating system is hurting our documentaries
The good, the bad, and nothing else.
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Should I be using NPS to measure customer loyalty in SaaS?
Focus on what you can do for the customer, not what the customer can do for you.
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When capitalism gives you blisters
Where shareholders are users, the corporation a product: a brief tale of the education of a corporate designer.
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