user-centered-design

The Android app team improved one of their core features- searching for articles on Wikipedia. While we were making discovery more intelligent, personalized and efficient, we experienced a surprise.Original image by Alan Wilson, CC BY-SA 3.0, via Wikimedia CommonsBy Robin Schoenbaechler In a recent ..

How a 15th-century German goldsmith had laid the path of modern-day UX practice and philosophies.Collage by authorWell, a lot of you might be wondering what Gutenburg has to do with UX! Yes, he invented the press — which had changed the world; but was there any concept of the idea of UX back then? D..

I sometimes wonder how the design community — a group of people who pride themselves on their empathy and ability to communicate clearly — have been able to create such an unapproachable profession. For outsiders, the litany of buzzwords, methodologies, and rules can at best confuse newcomers, and a..

Thoughtfully designed products don’t impose an unnecessary mental load on their users. Here are some products that make me think too much. Continue reading on UX Collective »

If you want to design disruptive products, you must abandon standard storiesAs a UX Tutor, I review hundreds of user stories from aspiring designers striving to address their personas’ needs — although they accidentally do exactly the opposite. That’s because user stories focus on features rather th..

Today there are more things fighting for our attention than ever before. We are constantly juggling work, family, and social lives. What we don’t realize is, try as we might to multitask, our attention span is quite limited. Recent findings suggest that we can hold about four items (plus or minus 1)..

People who are interested in AI often ask me what an AI designer is,and I’ve attempted to answer that question in this article. I wanted to go a step further, by helping designers and product teams understand how designing AI-based product experiences is different from traditional product design. He..

Cognitive bias with tools in UX and beyond. Continue reading on UX Collective »

How to evaluate interaction costs and improve UX. Continue reading on UX Collective »

Service design has taken a more prominent role and found its way into the daily routine of industries. It holds an important place in the… Continue reading on UX Collective »