computer-science

Recently I’ve seen this tweet from Yves Peters asking how to call these spikes which I replied briefly (spoiler: it’s a light trap!). I had a lot more to explore on the topic, so I decided to write not just about light traps, but similar concepts and shapes too. There are days in life of typeface de..

A couple years ago I wrote about how healthcare should take customer experience guru Dan Gingiss’s advice: do simple better. Now new research illustrates why this is so hard: when it comes to trying to make improvements, people would rather add than subtract. That, in a nutshell, may help explain wh..

A few working frameworks for PMs, execs, small teams, and startups.You can’t change what you don’t measure — and measurement is a core challenge of building inclusive products. In this post, we’ll cover micro-level quantitative frameworks for measuring product inclusion and product equity — areas li..

The good, the bad, and nothing else. Continue reading on UX Collective »

Their problems, behaviours, needs & tools, plus design guidelines for building accessible products.Photo by Franco Antonio Giovanella on UnsplashIn my article “The three levels of accessibility”, I mention the importance of designing for clarity and inclusivity. Not only to ensure everybody regardle..

Deep Blue 1996’s victory was just a fresh start Continue reading on UX Collective »

History and legacy of the legendary partners in life and work Continue reading on UX Collective »

Thoughtfully designed products don’t impose an unnecessary mental load on their users. Here are some products that make me think too much. Continue reading on UX Collective »

Focus on what you can do for the customer, not what the customer can do for you. Continue reading on UX Collective »

Where shareholders are users, the corporation a product: a brief tale of the education of a corporate designer. Continue reading on UX Collective »