Frameworks for measuring product inclusion and product equity
A few working frameworks for PMs, execs, small teams, and startups.You can’t change what you don’t measure — and measurement is a core challenge of building inclusive products.
In this post, we’ll cover micro-level quantitative frameworks for measuring product inclusion and product equity — areas li..
The grand illusion
We live in a simulation. Just not the one you’re thinking of.
Continue reading on UX Collective »
Should I be using NPS to measure customer loyalty in SaaS?
Focus on what you can do for the customer, not what the customer can do for you.
Continue reading on UX Collective »
How chess machines have improved human strategic skills
Deep Blue 1996’s victory was just a fresh start
Continue reading on UX Collective »
How new computing tools are reshaping social science research
The road from Big data to Open Data
Continue reading on UX Collective »
Charles and Ray Eames: The iconic couple of 20th-century design
History and legacy of the legendary partners in life and work
Continue reading on UX Collective »
How Netflix’s binary rating system is hurting our documentaries
The good, the bad, and nothing else.
Continue reading on UX Collective »
The hurdles to opt-out of giving away personal information.
You probably don’t read the cookie consent forms, but you should at least be aware of what you are clicking.
Continue reading on UX Collective »
How AI could get a deeper understanding of human language
The basis of human flexible thinking are analogy
Continue reading on UX Collective »
To add is expected, to subtract is design
A couple years ago I wrote about how healthcare should take customer experience guru Dan Gingiss’s advice: do simple better. Now new research illustrates why this is so hard: when it comes to trying to make improvements, people would rather add than subtract.
That, in a nutshell, may help explain wh..
