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What is Random? with Pseudo-Random Numbers Continue reading on UX Collective »

Don Norman and decolonial design.iMattSmart @UnsplashBack in October 2020 I had the pleasure to attend Don Norman’s Master Class transmitted by Interaction Design Foundation in which he presented the challenges to the discipline of Design and to all designers in the 21st century. To help me grasp a ..

As my team has been focusing on elevating each team member, we’ve started looking at what makes a good manager and how we can train them. Continue reading on UX Collective »

Focus on what you can do for the customer, not what the customer can do for you. Continue reading on UX Collective »

The often-overlooked last step.In product design, when we release a feature into the wild, we can expect a degree of objectivity in the feedback we get. We can tell if our designs are helping or hurting based on the feedback and metrics after we ship. Getting my hands on these metrics can be challen..

How to leverage entertainment as a social driver to foster a sustainable community and connection across users(Image Credit: Allison Yu)You may have noticed before that people really like entertainment; but what about it makes us so drawn to it? What about us as humans make us so drawn to it? There’..

Can the seemingly opposing forces of intuition and scientific thinking be leveraged to fuel novel and creative user experience explorations?Initial D, written by Shuichi ShigenoThe above scene from Initial D anime shows Takumi blazing down the slopes of Mt. Akina, delivering hot tofu from his family..

Even if you don’t have any writers.icons8To design products, you have to write. But I’m not here to convince you. The remaining skeptics shuttered their windows after Intercom’s Senior Group Design Manager Jonathon Colman published a study showing how the world’s most popular apps dedicate over a th..

During my last appearance on the Now with Dave Brown morning show in March, we spoke a fair bit about the general lack of inclusion of… Continue reading on UX Collective »

Their problems, behaviours, needs & tools, plus design guidelines for building accessible products.Photo by Franco Antonio Giovanella on UnsplashIn my article “The three levels of accessibility”, I mention the importance of designing for clarity and inclusivity. Not only to ensure everybody regardle..