empathy-design

Designers should anticipate possible ways a product could be used inappropriately or by the wrong people and try to prevent such misuse. Continue reading on UX Collective »

How to create better realistic use case scenarios by asking the question of “how” instead of “why”Image source and all credits: http://www.dirksbigbunnies.com/As an active practitioner of many design methodologies, while trying to understand why people behave in a particular way, over the years, I c..

You have dreamed of this very moment. The time has come when all of your hard work, perhaps months of research, designing, stakeholder reviews, maybe some tears is finally being put into implementation. That beautiful moment every Designer waits for: Engineering Handoff. You think to yourself: “go m..

The UX industry puts a lot of emphasis on processes. But is that the best way to think fundamentally about design? Continue reading on UX Collective »

Their problems, behaviours, needs & tools, plus design guidelines for building accessible productsPhoto by Josh Riemer on UnsplashIn my article “The three levels of accessibility”, I mention the importance of designing for clarity and inclusivity. Not only to ensure everybody regardless of ability i..

Although it probably helps to be a little artistic.NOTE: This article is for novice designers who want to improve their skills and grow their client base. This article is not meant to disparage art or artists in the slightest. I bear the utmost respect for artists of all kind and couldn’t fathom the..

The elephant path. Wikipedia knows what it is. There, an elephant path is an “unofficial bicycle or walking path that is created… Continue reading on UX Collective »

What I wish I knew as a service designer. Continue reading on UX Collective »

Prospective customers are becoming product users much earlier in the customer journey. As a result, teams and tools are overlapping more than ever.Nowhere is this change more dramatic than in SaaS companies, where most of the customer experience used to take place outside of the product: Just an exa..

Most mobile experiences suffer from poor UX because their creators failed to observe mobile UX design principles and best practices. These fundamental tenets of mobile usability have been developed over time through meticulous research and user testing. Applying them with rigor will enable designers..