healthcare

3 product lessons for exceptional circumstances Continue reading on UX Collective »

A couple years ago I wrote about how healthcare should take customer experience guru Dan Gingiss’s advice: do simple better. Now new research illustrates why this is so hard: when it comes to trying to make improvements, people would rather add than subtract. That, in a nutshell, may help explain wh..

FaceTime’s bad UX almost cost me a month’s rent Continue reading on UX Collective »

Open card sorting can reveal the insights that make your website a joy to use … or easy to hate.Illustration by Icons 8 from Icons8At work recently, I was in a meeting to talk about a subsection of the company’s website. Everyone seemed to have a different, conflicting opinion about how to reorganiz..

Focus on what you can do for the customer, not what the customer can do for you. Continue reading on UX Collective »

Their problems, behaviours, needs & tools, plus design guidelines for building accessible products.Photo by Franco Antonio Giovanella on UnsplashIn my article “The three levels of accessibility”, I mention the importance of designing for clarity and inclusivity. Not only to ensure everybody regardle..

Defining colors in your design systemComplete guide to build scalable, harmonious color systemPhoto by Clay Banks from UnsplashI believe that your team has already or will soon realize the need to create a robust design system. And why not? Design systems bring in consistency, scalability, and effic..

The role of UX in the gamification of Finance Continue reading on UX Collective »

Where shareholders are users, the corporation a product: a brief tale of the education of a corporate designer. Continue reading on UX Collective »