Should I be using NPS to measure customer loyalty in SaaS?
Focus on what you can do for the customer, not what the customer can do for you.
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Robinhood meets its black swan
3 product lessons for exceptional circumstances
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When capitalism gives you blisters
Where shareholders are users, the corporation a product: a brief tale of the education of a corporate designer.
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4 tips to build responsive apps on a budget
Low effort tips to make your phone app design responsive to display well on tablets.
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Tips on designing inclusively for auditory/hearing disabilities
Their problems, behaviours, needs & tools, plus design guidelines for building accessible products.Photo by Franco Antonio Giovanella on UnsplashIn my article “The three levels of accessibility”, I mention the importance of designing for clarity and inclusivity. Not only to ensure everybody regardle..
Improving the interaction design in Luigi’s Mansion 3
A great game hindered by poor controls
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The existential designer
How designers can use philosophical thinking to create meaning in a meaningless world.
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Want to build a great site map? Look outside your team.
Open card sorting can reveal the insights that make your website a joy to use … or easy to hate.Illustration by Icons 8 from Icons8At work recently, I was in a meeting to talk about a subsection of the company’s website. Everyone seemed to have a different, conflicting opinion about how to reorganiz..
To add is expected, to subtract is design
A couple years ago I wrote about how healthcare should take customer experience guru Dan Gingiss’s advice: do simple better. Now new research illustrates why this is so hard: when it comes to trying to make improvements, people would rather add than subtract.
That, in a nutshell, may help explain wh..
