Measuring design debt

The second part of the ‘Design debt 101’ seriesThis article references information from the ‘what’ and ‘why’ of design debt. Please, consider reading it for more context before moving forward. In this piece, we’ll dive into the topic of measuring design debt. I’ll walk you through the qualitative an..

Tips on designing inclusively for auditory/hearing disabilities

Their problems, behaviours, needs & tools, plus design guidelines for building accessible products.Photo by Franco Antonio Giovanella on UnsplashIn my article “The three levels of accessibility”, I mention the importance of designing for clarity and inclusivity. Not only to ensure everybody regardle..

Should I be using NPS to measure customer loyalty in SaaS?

Focus on what you can do for the customer, not what the customer can do for you. Continue reading on UX Collective »

Prototyping interactions between physical and visual interfaces

When it comes to prototyping physical interactions with visual interfaces, Arduino and Processing are probably one of the first things that come to mind. But so is how tedious it can be to handle data streams between Arduino and Processing or how adventurous it is to mock up GUIs in Processing The y..

Why icons alone won’t save your navigation

Photo by Brett Jordan on UnsplashThis article was inspired by a conversation I had with Ryan Warrender on our Podcast Design Huddle. There is also the old joke of a kid seeing a floppy disk for the first time and asking his Dad why he has a 3D printed version of the save icon. Well a while back when..

Tell me when to use it

“Here’s our cool new audio tagging AI thingy. It identifies and labels sounds in real-time without an internet connection.”“Wow, cool, neat!”…then they proceed to never use it. Telling me when to use something is a growth hack. It helps shape a future situation into an organic reminder. “Here’s our ..

Product managers as amplifiers

I often say that being a PM is like having superpowers. You are constantly learning new things given the problem space you are working in. You have privileged access to all areas of your company and the most relevant discussions about your product and company’s future. But this kind of superpower co..

When all you have is a hammer…

Cognitive bias with tools in UX and beyond. Continue reading on UX Collective »

The anatomy of a design trend

A discussion of the theory of design trends with sample trends in Industrial Design, Interface Design, and User Experience.Fig. 4: the design trend map: micro design trends in user experience, visual design and industrial design (this version created in April, 2021)Key Insights: (1) Design trends ca..

Investing in your career — and in your portfolio

Investing in your career — and in your portfolioInterview with Shawn Park about shaping and investing in your career path.Leading with Craftis a limited series of articles where we shed a light on stories of designers with successful careers as individual contributors. Curating and publishing hundre..